FAQ - Verse

FAQ

Basic Information

What is Verse?
Verse is a mobile app available on iOS and android that allows you to pay and receive payments instantly, easily, and free of charge. Not only can you send and receive money in the time it takes you to send a text message, but you can also create events and pool money for shared birthday gifts, big group dinners, and road trips with friends (to name a few uses). The app also allows you to choose whether or not you make your activities private or public, so that you can have fun while managing your payments.
How does it work?
Verse works like a digital wallet. You can use the money in your Verse account to pay and receive payments from other Verse users. To add money to your balance, all you have to do is link your Verse account with your credit card. To withdraw money, is link your Verse account with your bank account. If you choose to make a payment that exceeds your balance, the app will automatically charge your credit card for the difference.
How long does the transfer from my Verse account to my bank account take?
Depending on your bank, money can take anywhere from a couple of minutes to two business days to be transferred from your Verse account to your bank account.
Do you charge any hidden fees?
Verse is totally free! We only charge a very small commission when your transaction requires a change of currency.
I’ve forgotten my PIN!
Don’t worry! Write us at hello@verse.me and we’ll help you change it.
I’ve paid the wrong person!
Like all bank transfers, the transactions between users are irreversible, however, you can always request the money back from the person and explain the mistake in the comments section. If you accidentally Verse someone who doesn’t have a Verse account, you can cancel the transaction by selecting the payment and choosing the ‘Cancel’ option.
How do I add a credit card?
To add a credit card, go to ‘Settings’ (the wheel icon in the upper righthand corner of the main tabs of the app) and select ‘Cards & Banks.’ Then select the plus symbol on the upper right hand side of the screen. The selector will display two options, “Add a card” and “Add an account.” Select the first option.
How do I link my bank account?
To add a bank account, go to ‘Settings’ (the wheel icon in the upper right hand corner of the main tabs of the app) and select ‘Cards & Banks.’ Then select the plus symbol on the upper right hand side of the screen. The selector will display two options, “Add a card” and “Add an account.” Select the second option.
Where can I use Verse?
You can use Verse from any country if you have a viable phone number from any of the following supported countries: Austria, Andorra, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, The Netherlands, and the United Kingdom. It will also soon be available in Bulgaria, Croatia, Estonia, Hungary, and the Czech Republic.
What currencies can I switch to using Verse?
Verse allows you to switch to any of the following currencies: EUR, GBP, USD, DKK, SEK and PLN.

Security and Privacy

How much money can I transfer?
Initially you can transfer up to 500 € a month and 1.000 € a year. If you verify your account, however, you can transfer up to 5.000 € a month and 10.000 € a year.
How can I verify my account?
To verify your account, go to ‘Settings’ (the wheel icon on the upper righthand corner) and select ‘Transfer limit.’ There you will find a series of detailed instructions that will help you verify your account.
How do I know that Verse is safe?
We work really hard to make it that way!

1. We only show your phone number to people who are already on your contact list
2. We are level 1 PCI compliant
3. We have a propietary internal algorithmic tool that monitors against fraud and keeps users from transferring sums that are too large; this protects our users against credit card theft
4. We also take security measures within the app. We make sure that each user’s phone number is unique and request a verification code via text message that the user has to provide each time he or she logs back into his or her account

Can I choose whether I make my activities public or private?
In the last screen you see before you make a payment you can find a tab in the upper right hand corner labeled “Public” that allows you to choose whether you want to include your transaction in the feed or not. It’s also important to note that the amount of money you are transferring is never shown.
Why was my credit card charged 0,01 € when I added it?
We make a 0.01 € charge to make sure the credit card you’ve provided is valid. We refund the amount immediately, but sometimes the bank takes a little bit longer (up to 2 business days) to reflect the refund.
Why was my credit card charged 1,00 € when I verified it?
For your safety, we verify your credit card after you’ve paid more than 20 € with it. In order to do this, we charge the card 1,00 € and carry out a security test (what we call 3D Secure) to make sure the credit card belongs to you. We refund the amount immediately, but sometimes the bank takes a little bit longer (up to 2 business days) to reflect the refund.
What’s 3D secure?
3D Secure is a banking industry fraud prevention standard. it’s determined by your bank and we link to their backend to allow the user to authorize their card for transactions through verse.

Referrals

What is the referral system?
Our referral system allows us to reward users that help us spread the word about our product. The more people share our app, the better it works so it’s very valuable to us when friends tell friends who later tell friends.
What do I have to do to get my reward?
These are the two things that have to happen:

The referred person has to enter your code (which you can find in ‘Settings’ under ‘Promotions’).
Then, once the referred person has transferred at least 50€ with a unique credit card, you both get the 5 € reward!

Events

How can I create an event?
To create an event, choose ‘Create an event’ (from the blue ‘+’ button e last ) and fill in all the necessary information.
How can I share an event?
Once you’ve created your event you’ll get to a screen that allows you to invite people or edit the information you’ve already provided. In the upper right corner you’ll see three dots. This is where you can choose to share your event.
How many tickets can I buy?
The amount of tickets that you can buy depends on the maximum amount of tickets that the event creator has indicated.
How big should my event picture be?
Your event picture should measure 375 x 225.

Learn more

Can I send money to someone who doesn’t have Verse installed on their phone?
In order to send and receive money with Verse, both people have to have the app installed, but, if you send money to a person who doesn’t have the app, they will receive a text message that includes a link where they can download and install the app and subsequently get the money that you’ve sent.
What is my Verse Balance?
Your Verse Balance is the money that you have in your Verse account. You can send this money to other Verse users, but you can’t withdraw it directly without transferring it to your bank account first.
How are the transfer limits calculated?
We calculate your transfer limits by adding all of the deposits that you make to your own account to all of the payments you receive. In other words, it’s the sum of all the money that comes into your account.
How can I be notified of all the payments I receive?
To activate notifications, go to ‘Settings’ (the wheel icon on the upper righthand corner) and turn on ‘Email notifications.’
How can I change the phone number that I have linked with my Verse account?
This option doesn’t exist because each account is associated with a unique phone number. You can, however, delete your account and set up a new one.
How can I change my default currency?
Your default currency is decided by your phone number’s country code. You can switch currencies every time you make a payment (the currency menu is right above the amount you are paying).
How can I join the Verse Ambassador program?
To join our Verse Ambassador program, visit the following site.

There’s a lot of perks! You can read about them here